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Contact Us

Contact your Customer Center when you have questions or need additional information about STN.


CAS
Customer Center (US)

Hours

8 a.m. - 6 p.m. US. Eastern Time (Monday-Friday)

Phone

1-800-753-4227 (North America)
Option 2: General information or account-related questions
Option 3: Assistance with search strategies, database content or using a product
Option 4: Technical assistance with software setup, installation and configuration

Fax

1-614-447-3751

E-mail NewSTNhelp@cas.org

Internet

http://www.cas.org/contact-us/cas-customer-center

FIZ Karlsruhe Helpdesk (Europe)

Hours

8 a.m. - 6 p.m. Central European Time (Monday-Friday)

Phone

+49 7247-808-555

Fax

+49 7247-808-259

E-mail

helpdesk@fiz-karlsruhe.de

Internet

www.stn-international.com

JAICI Helpdesk (Japan)

Hours

9 a.m. - 5:30 p.m. Standard Time (Monday-Friday)

Phone

+81 3-5978-3601 (Technical Service)
+81 3-5978-3621 (Customer Service)

Fax

+81 3-5978-4090

E-mail

support@jaici.or.jp (Technical Service)
customer@jaici.or.jp (Customer Service)

Internet

www.jaici.or.jp