• STN

Contact Us

• Contact your Service Center when you have questions or need additional information about STN.

• CAS Customer Center (US)

  Hours:

  8 a.m. - 6 p.m. Eastern Time (Monday-Friday)

  Phone:

  1-800-753-4227 (North America)
  +1-614-447-3700 (outside North America)
  
  Option 2: General information or account-related questions
  Option 3: Assistance with search strategies, database content or using a product
  Option 4: Technical assistance with software setup, installation and configuration

  Fax:

  1-614-447-3751

  E-mail:

  NewSTNhelp@cas.org

  Internet:

  http://www.cas.org/contact-us/cas-customer-center

• FIZ Karlsruhe Helpdesk (Europe)

  Hours:

  8 a.m. - 6 p.m. Central European Time (Monday-Friday)

  Phone:

  +49 7247-808-555

  Fax:

  +49 7247-808-259

  E-mail:

  helpdesk@fiz-karlsruhe.de

  Internet:

  www.stn-international.com

• JAICI Helpdesk (Japan)

  Hours:

  9 a.m. - 5:30 p.m. Standard Time (Monday-Friday)

  Phone:

  +81 3-5978-3601 (Technical Service)
  +81 3-5978-3621 (Customer Service)

  Fax:

  +81 3-5978-4090

  E-mail:

  support@jaici.or.jp (Technical Service)
  customer@jaici.or.jp (Customer Service)

  Internet:

  www.jaici.or.jp

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